RevOps Docs for Startups
  • Welcome
  • Getting Started
    • Quickstart
    • About LeanScale
  • Growth Modeling
    • Building a Growth Model
      • Growth Model Assumptions
      • Growth Model Approaches
      • Growth Model Segmentations
    • Sales Capacity Plan
    • Marketing Plan
    • Customer Success Plan
  • Go-to-market Lifecycle
    • Go-to-Market Lifecycle
    • Lead Lifecycle
    • Sales Lifecycle
    • Customer Lifecycle
    • Proof of Concept Lifecycle
    • Lifecycle Measurement
  • Lead Attribution
    • Attribution Overview
    • Lead Source Taxonomy
  • Measuring Metrics
    • Reporting and Data Analytics
    • Sales Metrics
      • Created Pipeline
      • Weighted Pipeline
    • Marketing Metrics
      • Lead Impact Matrix
      • CAC to LTV
    • Customer Success Metrics
      • Net Retention
    • Partnership Metrics
    • Presenting Metrics
  • GTM Tech Stack
    • GTM Tech Stack Overview
    • When To Buy New Systems
    • Driving System Adoption
    • CRM Considerations
      • User-Oriented CRM
      • Data & Reporting CRM
      • Security-Focused CRM
  • Aligning Sales/Marketing
    • Alignment Overview
    • How to Align?
    • What is an SQL?
    • Building Marketing Operations
    • Defining GTM Process
    • Interviewing GTM Leaders
    • Finding The Right Talent
  • System Demos
    • Data Enrichment
      • Clay
      • Traction Complete
    • Conversational Intelligence
      • Gong
      • Unthread
    • CPQ
      • Dealhub
      • Salesbricks
    • Data Analytics
      • RevVue
      • QFlow
  • CRM Tips
    • Salesforce
      • Create Opp from Contact
      • Validation Rules in Flow
      • Roll Up Summary Field
      • Close Date Change Counter
      • Lead Stages
      • Sales Stages
      • Customer Stages
      • Next Step Fields
      • Lead Source Taxonomy
      • Proof of Concept Stages
      • Displaying Record Information
      • Display Dynamic Lists
      • Messages to End Users
      • Create Custom Buttons
      • Tips for Data Loader
      • Salesforce Inspector Reloaded
      • SFDC Navigator for Lightning
      • Bypass Validation Rules
      • Sales Manager Notes Field
      • Renaming Fields and Objects
      • Getting Faster to Record ID
    • Hubspot
      • Disable Picklist Options
      • Create Yesterday's Date
      • Create Today's Date
  • Strategic Walkthroughs
    • Revenue Operations Flywheel
    • Post-Fundraise Playbook
    • Building Board Decks
    • Building Dashboards
      • CEO Dashboards
      • Executive Dashboards
      • Marketing Dashboards
      • Sales Dashboards
      • CS Dashboards
      • Funnel Analytics
    • ChatGPT as a Salesforce Admin
    • Sales Commission Plans
    • Building Sales Territories
Powered by GitBook
On this page
  • Key Features
  • How to Use Unthread
  • Benefits of Using Unthread

Was this helpful?

  1. System Demos
  2. Conversational Intelligence

Unthread

PreviousGongNextCPQ

Last updated 6 months ago

Was this helpful?

Overview

Unthread is a powerful platform that helps businesses manage their customer support and internal request management through Slack. It offers a variety of features to help businesses track and manage conversations, assign tickets to agents, set up automated responses, and track their performance.

Key Features

Automatic Conversation Organization

Unthread uses AI to automatically organize conversations into tickets. This makes it easier for agents to track and manage customer requests.

Automated Responses

Unthread allows businesses to set up automated responses to common questions or provide customers with information about their account. Automated responses can also be used to escalate tickets to the appropriate agent.

Reporting and Analytics

Unthread provides reporting and analytics to help businesses track their performance. This can help businesses identify areas for improvement, such as response time, resolution time, and customer satisfaction.

How to Use Unthread

To use Unthread, businesses simply need to create an account and connect their Slack workspace. Once connected, Unthread will automatically start organizing conversations into tickets. Businesses can then assign tickets to agents, set up automated responses, and track their performance.

Benefits of Using Unthread

Unthread offers a number of benefits for businesses, including:

  • Improved customer support: Unthread helps businesses to provide better customer support by organizing conversations into tickets, assigning tickets to agents, and setting up automated responses.

  • Increased efficiency: Unthread can help businesses to improve their efficiency by automating customer support tasks, such as organizing conversations and sending automated responses.

  • Better tracking and reporting: Unthread provides reporting and analytics to help businesses track their performance and identify areas for improvement.

Conclusion

Unthread is a powerful platform that can help businesses improve their customer support and internal request management. It is easy to use and provides a variety of features to help businesses track and manage their conversations.